For Professionals and Providers

Family Caregiver Navigator is an options-counseling service focused exclusively on the health and wellness of Idaho caregivers -
not the person who is receiving care. Using an evidence-based tool, Navigators conduct an assessment of caregiver needs and
burnout factors, then generate a person-centered action plan with outside referrals to connect them with resources and services to improve their quality of life.

Research shows that by supporting caregivers, we also support the patient. Watch the video above or scroll down to the FAQ to learn more about our program and how professionals and providers play a critical role in sending caregivers our way.

Click here to read our July 2021 Project Update featuring preliminary evaluation results!

Downloadable Toolkit


For more background on the goals, purpose, and community partners of the Family Caregiver Navigator project, please check out the About page. To learn more about the process, scroll to the FAQs.

Take advantage of our downloadable toolkit with digital outreach materials you can share with patients, clients and colleagues in your network who may be interested in or benefit from the Family Caregiver Navigator project. Postcards and brochures are print-ready PDFs, however, we recommend requesting hard copy materials if they are needed in quantity.

The toolkit contains:

  • Digital flyer with instructions for professionals/providers
  • Printable brochure for caregivers
  • Digital postcard for caregivers
  • Social media content for organizations

Spanish-language materials will be available in late fall 2020.

If you’d like to request hard copy materials for your organization or clinic or schedule a live zoom presentation for your workgroup - please don’t hesitate to contact us at

Not sure if your organization or services are in our database? Enter the information here and it will be submitted to our database for consideration in our custom care plans.

Caregiver Referral Form

Please notify the person you are referring that they will be receiving a call from 208-426-5899. Following submission, an email confirmation will be sent to the referring party and the Navigator. We will make 2 attempts to contact the caregiver within 48 business hours.

  • (not always possible to meet the requested time)
  • Does the caregiver approve of us contacting them using the following methods:
  • (please share with us anything else you feel we need to know before we reach out to this caregiver. I.e. services needed, concerns)

  • This field is for validation purposes and should be left unchanged.


Frequently Asked Questions


Can you explain the process in detail?

Family Caregiver Navigator is a free options-counseling service focused on caregivers - not the person who is receiving care. Using an evidence-based tool, Navigators conduct an assessment that evaluates the caregiver needs and generates a person-centered action plan with outside referrals to address their quality of life factors.

Here’s how it works

  1. Caregivers take our brief screener online (or with the assistance of a professional) which triggers an outbound call from the Family Caregiver Navigator. You can also submit a referral to trigger a call. Caregivers can also skip this step and simply call us directly at 208-426-5899.  A 1-hour appointment is scheduled to examine caregiving factors such as relationship management, task management, and self-care. The assessment is conducted by telephone or Zoom depending on preference, and interpreters can be used as necessary.
  2. The Navigator generates recommendations based on results, ranging from services needed for the care recipient (i.e., respite care or Medicaid enrollment) to services the caregiver needs personally (support groups, wellness workshops, financial support policies etc.). Together they identify priorities for follow-up in a custom care plan, which we sometimes refer to as a “map” in our marketing.
  3. A warm referral process connects the caregiver directly with organizations and services when possible. Appointments at the 3-month and 6-month mark are available to formally check-in, but caregivers can initiate contact with the Navigator at any time to update or amend their care plan.

What type of caregivers are eligible?

We define caregivers as adults who provide unpaid or family care for another individual, of any age, with physical, intellectual or cognitive disabilities, or mental health condition(s). This includes certified family homes or those who receive some compensation for caregiving. Our regional service area is SW Idaho and includes Ada, Adams, Boise, Canyon, Elmore, Gem, Owyhee, Payette, Valley, and Washington counties.

Tell me more about the research. Why should caregivers participate in this program?

One of the most unique aspects of our program is that we focus on the caregiver - not the care recipient. Caregiver needs are often overlooked even though their health and wellbeing is vital to supporting the patient. Our process is based on clinical research out of the University of Wisconsin-Madison that concluded reducing stress levels in caregivers has big results.

Caregivers in the State of Washington who participated in a similar model were less likely to use emergency crisis services and delayed long-term care placement for the recipient by up to 21 months - saving the State of Washington's Medicaid budget over 20 million dollars. Caregivers who participated also reported a decrease in stress levels - even when their caregiving demands were most high. You can download the full white paper from software developer TCare to learn more.

Our commitment to caregivers means the assessment process is comprehensive and examines a number of factors, including:

  • Identity Discrepancy - level of acceptance in their role as a caregiver
  • Relationship Burden - changes in relationship to the care recipient
  • Objective Burden - time and resources required for caregiving
  • Stress Burden - the emotional impact of caregiving

Ultimately, participants of the program are 100% in control every step of the way and implement their care plan however they see fit. 

What is the cost of the program?

The Family Caregiver Navigator program is free of charge to participants and Medicaid enrollment is not required. 

Are referrals required to participate in the program?

No, referrals are not required for the program but trusted community professionals play a critical role in sending overwhelmed caregivers our way. Caregivers can, however, initiate their own participation by scheduling an appointment or calling 208-426-5899. 

Why is this only for SW Idaho?

As a pilot project, we are only able to cover a limited regional service area which includes Ada, Adams, Boise, Canyon, Elmore, Gem, Owyhee, Payette, Valley, and Washington counties. Our goal is to expand our funding and serve Idaho statewide in 2022.

How long does the process take for a caregiver?

How much time a caregiver spends working with a Navigator in the program all depends on the caregiver's needs, comfort level, and their level of engagement with their care plan. There are 4 core appointments that make up the program:

  • Full assessment: 60 minutes
  • Care plan consultation: 60 minutes
  • Care plan check-in, 3 months: 60 minutes
  • Care plan check-in, 6 months: 60 minutes

At any point in between these appointments, the caregiver is free to get in touch with the Navigator if they need additional help or would like to amend their plan. The caregiver will also receive brief weekly text surveys on their progress, which will alert the Navigator to reach out if needed.

Is this process accessible to those with disabilities?

We do our best to serve our participants with disabilities and/or impairments. Please let us know if a caregiver requires accommodation and we will provide an interpreter or provide information in a more accessible format.

What about non-English speakers?

Family Caregiver Navigator uses on-demand interpretation services to serve non-English speakers via telephone in dozens of languages. Email and text communication is only available in English at this time. Spanish outreach materials will be available in late fall of 2020.

How can my organization work with Family Caregiver Navigator to create a mutual referral process?

Please contact us at, give us a call at 208-426-5899, or schedule an appointment. We'd love to discuss more with you.

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